Desktop Support Administrator | Desktop Support Administrator (m/w/d) - 020426-1-NBG

Job Summary

As a Desktop Support Administrator in Nuremberg, you will be responsible for ensuring the smooth operation of complex IT system environments. Your daily activities include processing tickets within defined Service Level Agreements (SLAs), providing 1st and 2nd level support, and performing remote troubleshooting via incident and change management. You will handle customer communication through multiple channels, ensuring all status updates and technical solutions are meticulously documented in the ticket system. Additionally, you will manage software maintenance, patch management, and the general administration and monitoring of hardware and software systems. This role is ideal for proactive professionals or career changers looking to gain experience in high-profile project environments. The position offers an above-tariff salary, individual training opportunities, and the potential for permanent placement at client sites, making it a strong career step within an established IT service group.