Head of Customer Service | Leiter Kundendienst (m/w/d)
ecodata solutions GmbH
Job Summary
As the Head of Customer Service at ecodata solutions GmbH, you will lead a dedicated department focused on innovative energy management systems, including park controllers for PV systems, battery storage, and charging infrastructure. Your daily responsibilities involve overseeing the remote commissioning of systems, providing technical project planning support to specialist partners, and managing support via telephone hotlines and ticket systems. You will also be responsible for conducting partner training and representing the company at industry trade fairs. This role is ideal for a technical professional with leadership ambitions who enjoys a mix of organizational management and hands-on technical problem-solving. The position offers high flexibility, including the option for a 4-day work week, competitive compensation, and the chance to work at the forefront of the renewable energy transition in a company that handles both development and production in-house.
Required Skills
Education
Completed vocational training in the field of electrical or electronics engineering; further qualification as a State-Certified Electrical Technician, Master Electrician, or a relevant University Degree.
Experience
- Professional experience in electrical or electronic engineering
- Experience in the field of medium voltage technology, large-scale battery systems, or photovoltaics is highly desirable
- Initial experience in team coordination or technical leadership is preferred
- Proven track record in customer-facing technical support or service roles
Languages
Additional
- Availability to support one to two trade fairs per year is required.