IT Support Specialist | Fachinformatiker IT-Support (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will serve as the primary point of contact for employees facing technical challenges, ensuring seamless daily operations. Your day-to-day responsibilities involve managing the full lifecycle of IT support requests, from initial intake and prioritization to implementing sustainable solutions in collaboration with specialized IT departments. You will be responsible for the installation, configuration, and maintenance of a wide array of hardware and software, including PCs, mobile devices, and peripheral equipment. Beyond troubleshooting, you will play a proactive role in optimizing IT processes and implementing technical updates. This role is ideal for a service-oriented professional who enjoys independent problem-solving within a collaborative team environment. Joining a major technology service provider like FERCHAU offers the stability of a permanent contract, comprehensive professional development through their in-house academy, and the opportunity to work with diverse technologies for high-profile clients.