IT Support Specialist (First Level) | First Level Support (w/m/d)

Job Summary

As an IT Support Specialist in Nuremberg, you will serve as the primary point of contact for users facing technical challenges. Your daily responsibilities include handling incoming support requests via telephone, documenting and prioritizing issues within a ticketing system, and performing initial troubleshooting based on standard processes. Beyond remote support, you will also provide hands-on technical service on-site at the headquarters and branch offices. This role is ideal for service-oriented individuals who enjoy structured problem-solving and maintaining knowledge databases. You will be part of a long-term IT service project for a leading service provider, supporting large corporations and public sector clients through their digital transformation. The position offers a professional environment with clear onboarding processes and a shift-based schedule (Monday to Friday, 06:00 to 18:00), making it an excellent opportunity for those looking to build a career in IT service management.