IT Support Specialist (1st and 2nd Level) | 1st- und 2nd-Level Support (m/w/d)

Job Summary

This role involves providing comprehensive technical assistance to end-users in a modern, dynamic environment in Offenburg. As an IT Support Specialist, you will be responsible for troubleshooting hardware and software issues, documenting support requests via ticketing systems, and managing user accounts and access rights. You will perform initial diagnoses, escalate complex issues to specialized departments, and ensure the maintenance of IT security and data protection standards. Working on a 32-hour per week model, you will play a critical role in ensuring smooth IT operations and high user satisfaction. This position is ideal for professionals who enjoy structured problem-solving and direct interaction with a diverse user base. The role is part of a global digital engineering consultancy, offering a strong team spirit, work-life balance, and professional development opportunities within an international network.