IT Support Technician (1st Level) | 1st Level Support (m/w/d)

Job Summary

As an IT Support Technician in Berlin, you will serve as the first point of contact for users facing technical challenges. Your daily activities will center on managing incoming support requests through various channels including phone, email, chat, and ticketing systems. You will be responsible for troubleshooting hardware and software issues, performing user administration tasks such as password resets in Active Directory and SAP, and ensuring all incidents are documented according to standard operating procedures (SOPs). This role is ideal for service-oriented individuals who enjoy problem-solving in a professional IT infrastructure environment. The position is particularly attractive due to its structured onboarding process, modern work environment, and the opportunity to work within a large IT service group supporting digital transformation across Germany. You will play a vital role in maintaining high service quality and customer satisfaction while working within a collaborative team.