IT Support Specialist (First Level) | First Level Agent (w/m/d)

Job Summary

As an IT Support Specialist in Dresden, you will serve as the primary point of contact for users facing technical challenges. Your daily routine involves managing incoming requests via phone, email, chat, and a ticketing system, ensuring all issues are documented and handled according to established SLAs. You will provide direct hardware and software assistance, perform user administration tasks such as password resets in Active Directory or SAP, and maintain high service quality standards. This role is ideal for service-oriented individuals with a technical mindset who enjoy problem-solving in a structured environment. The position offers a flexible part-time schedule within a professional IT service organization, providing a great entry point into the IT industry with clear processes and supportive team structures. What makes this role unique is the opportunity to work across diverse platforms like Exchange and SAP while benefiting from above-tariff compensation and a structured onboarding process.