IT Workplace & Support Specialist | IT Workplace & Support Specialist (m/w/d)

Akkodis Germany Tech Experts GmbH

Frankfurt am Main, Hessen, Deutschland
Published Apr 13, 2026
Full-time
Permanent

Job Summary

As an IT Workplace & Support Specialist in Frankfurt, you will be the primary point of contact for ensuring a seamless digital work environment. Your daily responsibilities include managing the full lifecycle of IT hardware, from consulting on orders and initial setup to maintenance, troubleshooting, and secure decommissioning. You will handle ticket escalations, manage printer landscapes, and provide technical support for Microsoft Teams and conference room media technology. This role is highly hands-on, involving physical hardware installations, cabling, and onsite support for office moves. This position is particularly attractive for professionals seeking a stable, permanent role within a global consulting firm that offers a hybrid work model, attractive compensation, and a strong focus on work-life balance and professional development.

Required Skills

Education

Completed vocational training in an IT-related field (e.g., Fachinformatiker or equivalent).

Experience

  • Several years of professional experience in IT Service or First-Level Support
  • Practical experience in hardware installation, maintenance, and troubleshooting
  • Experience in at least one technical area: Networks, Storage, OS Integration, or Monitoring
  • Experience with ticket management systems and escalation processes

Languages

German (Fluent)English (Basic)

Additional

  • The role is based in Frankfurt with a hybrid work model (partial remote work allowed). Candidates must be physically able to perform hardware installations and cabling.