Application Support Specialist | Anwendungsbetreuer (m/w/d)

Glasfaser Plus GmbH

Köln, Nordrhein-Westfalen, Deutschland

Published Apr 13, 2026

Full-time

Permanent

Job Summary

As an Application Support Specialist, you will serve as the central point of contact for construction partners utilizing the Gigabit Business System (GBGS), a critical digital documentation and process platform for fiber optic expansion. Your daily responsibilities include managing and prioritizing support tickets, ensuring process compliance, and identifying recurring errors to drive standardization. You will act as a bridge between internal teams like Rollout and Commercial, providing onboarding and coaching to both colleagues and external partners. Beyond support, you will take ownership of requirements management and project management for new system features, overseeing the end-to-end implementation from specification to testing and rollout. This role is ideal for someone who enjoys data analysis and thrives in a fast-paced, startup-like environment where they can take full responsibility for system optimization and user enablement.

Required Skills

Education

Completed university degree or specialized vocational training in a relevant field.

Experience

Several years of relevant professional experience, ideally within the telecommunications industry
Proven experience working with complex workflow tools and systems
Extensive experience in support ticket processing, documentation, and prioritization
Professional background in requirements management and end-to-end project implementation
Experience in coaching, training, and knowledge transfer for internal and external stakeholders

Languages

Not specified

Additional

The role requires a willingness to work in a startup-like environment with high levels of personal responsibility and flexibility. Candidates must be comfortable with proactive stakeholder communication and data-driven decision-making.