IT Onsite Support Technician | IT Onsite Techniker (m/w/d)

Job Summary

As an IT Onsite Support Technician, you will be responsible for providing direct, hands-on technical assistance to users in a professional service environment in Düsseldorf. Your daily routine involves the installation, commissioning, and maintenance of IT hardware, including clients and peripherals. You will manage incidents and service requests through a ticketing system, ensuring high service quality and adherence to SLAs. Key tasks include configuring Windows 10/11 clients, managing Microsoft 365 and Active Directory environments, and supporting hardware rollouts or office moves. This role is ideal for a service-oriented professional who enjoys structured problem-solving and direct user interaction. The position offers an attractive above-tariff salary, long-term career perspectives within a nationwide IT service group, and a collaborative team atmosphere with modern tools and clear processes.