Application Support Specialist / Software Support Specialist | Mitarbeiter Anwendersupport / Software Support (m/w/d)

Job Summary

This role involves providing primary support to customers and users for the proprietary software solution 'egON'. As the first point of contact, you will ensure efficient software utilization and smooth business processes for clients. Day-to-day tasks include handling customer inquiries via phone, email, and a ticketing system, conducting user training, and managing document templates. You will work closely with development and sales teams to resolve issues and coordinate 2nd-level support when necessary. The position is highly attractive for those seeking long-term career growth, as it offers clear pathways into consulting, technical specialization, or project management. Located in Jena, the role features a 'New Work' atmosphere with modern equipment, agile processes, and a strong feedback culture. Career starters are explicitly encouraged to apply, and the company provides intensive onboarding and support for further professional certifications.