Customer Success Manager / Software Support Specialist | Kundenbetreuer Software / Customer Success (m/w/d)

Job Summary

As a Customer Success Manager, you will serve as the primary point of contact for clients utilizing the egON software solution. Your daily responsibilities involve guiding customers through the efficient use of the platform, addressing technical inquiries, and translating client requirements into actionable solutions in collaboration with internal sales and development teams. You will conduct user training sessions and play a vital role in long-term client retention by ensuring their business processes are optimally mapped within the software. This role is particularly attractive due to its clear career progression paths into consulting or project management, a modern 'New Work' atmosphere with high-end equipment, and a culture that values direct impact on product development. The position is based in Jena and offers a permanent contract with a strong focus on professional development and team spirit.