ITIL Expert | ITIL-Experte (m/w/d)

Job Summary

As an ITIL Expert at FERCHAU, you will be responsible for the continuous analysis and optimization of ITIL processes to ensure high-quality service delivery. Your daily activities will involve advising internal teams and clients on ITIL best practices, ensuring compliance with standards across various projects, and creating comprehensive process documentation and reports. You will act as a bridge between IT architects, the service desk, and specialized departments. This role is highly collaborative, requiring you to lead workshops and training sessions to foster a culture of service excellence. The position is particularly attractive due to its permanent contract, extensive benefits package including childcare allowances and anniversary bonuses, and dedicated professional development through the in-house FERCHAU Academy. It offers a stable yet dynamic environment where you can apply long-term expertise to shape the technologies of tomorrow.