First Level IT Support Specialist | Mitarbeiter im first level IT-Support (m/w/d)

Job Summary

As a First Level IT Support Specialist for the City of Überlingen, you will serve as the primary point of contact for users facing technical challenges. Your daily responsibilities include providing initial troubleshooting, managing support requests via a ticketing system, and performing user account management. You will be responsible for the installation, rollout, and maintenance of hardware and software, including client PCs, printers, and network components. This role is ideal for a service-oriented professional with a background in IT system integration or administration. The position is particularly attractive due to its location in the scenic Lake Constance region, offering a high quality of life. Employees benefit from public service contract (TVöD) perks, including flexible working hours, mobile work options, a customizable technical workspace, and comprehensive health management programs like Hansefit and bicycle leasing.