Remote Support Engineer (DICOM and HL7) | 541788 Remote Support Engineer with DICOM and HL7 (m/w/d)

Job Summary

As a Remote Support Engineer at Philips, you will serve as the primary technical contact for healthcare customers across the DACH and EU regions. Your day-to-day responsibilities involve providing high-level remote support for Patient Care and Cardiology Informatics solutions, troubleshooting complex software and hardware incidents, and managing over 200 customer accounts. You will be responsible for analyzing technical issues using tools like SQL and scripting, escalating critical cases to senior experts, and contributing to a global knowledge base. This role is ideal for technical professionals who enjoy problem-solving in a medical technology context and building long-term customer relationships. What makes this position unique is the opportunity to work at the intersection of healthcare and IT, supporting critical systems like ISCV and XPER that directly impact patient care quality in a collaborative, onsite environment.