IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves serving as the primary point of contact for IT-related inquiries and technical issues within a professional environment. As an IT Support Specialist, you will handle incoming requests via telephone, email, and in-person visits, ensuring all problems are analyzed, classified, and documented within a ticketing system. Day-to-day tasks include troubleshooting hardware and software issues, installing new equipment for end-users, and providing comprehensive assistance for Microsoft 365 and standard operating systems. This position is ideal for service-oriented professionals who enjoy direct user interaction and technical problem-solving. The role is particularly attractive due to its permanent contract status and the opportunity to work with modern tools like Windows 11 and macOS. Candidates will benefit from a streamlined application process through a recruitment partner that provides direct access to decision-makers and comprehensive interview preparation.