IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves serving as the primary point of contact for IT-related inquiries and technical issues, providing support via telephone, email, and in-person visits. The successful candidate will be responsible for the initial recording, analysis, and classification of IT incidents, ensuring all tickets are documented and tracked until resolution. Day-to-day tasks include installing and configuring new hardware and software for end-users and offering general assistance with Microsoft 365 and standard operating systems. This position is ideal for service-oriented professionals who enjoy direct user interaction and technical troubleshooting. The role offers a permanent contract and the unique advantage of working with a recruitment partner who provides direct access to decision-makers and comprehensive interview preparation. It is a fantastic opportunity for an IT specialist looking to stabilize their career in a full-time, long-term environment with a focus on modern workplace technologies.