Product Support and Quality Assurance Officer (SAP - Federal Parental Allowance and Parental Leave Act) | Sachbearbeiter (m/w/d) im Bereich Produktbetreuung und Qualitätssicherung SAP-Fachverfahren Bundesel
Bezirksregierung Münster
Job Summary
This role involves ensuring the smooth operation and continuous improvement of SAP-based specialized procedures used by 54 districts and independent cities in North Rhine-Westphalia. The successful candidate will be responsible for creating programming orders for IT.NRW, rigorously testing implemented changes, and releasing them for application, thereby maintaining high-quality standards. Key duties also include analyzing and resolving application errors, actively participating in IT projects for further development, and providing expert advice to key users in municipalities. This position requires strong communication and organizational skills, a proactive approach to digitalization, and the ability to make and implement decisions efficiently. It's an opportunity to contribute to public welfare by optimizing critical administrative processes.
Required Skills
Education
• Completed dual Bachelor's degree from a university of applied sciences in Public Administration (State Civil Service, Administrative Informatics, Municipal Civil Service, or Pension Insurance) OR eligibility for the first entry-level position of career group 2 in financial administration as a certified financial administrator (FH) OR completed qualification course as an administrative specialist/administrative clerk II OR Bachelor of Laws Public Administration/Bachelor of Arts Public Administration OR a professionally qualifying university degree with a focus on administrative sciences or public law OR Bachelor of Laws Business Law/FH Diploma Business Law, Bachelor Business and Law, Bachelor Law and Economics OR first legal state examination, certified lawyer OR Bachelor Public Management.
Experience
- • Professional experience in a municipal parental allowance office or with the SAP specialized procedure used in North Rhine-Westphalia is desirable.
Languages
Additional
- Willingness to undertake business trips (company cars/self-drivers available).
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