IT Operational Excellence Manager | Operational Excellence Manager IT (m/w/d)

Job Summary

As an IT Operational Excellence Manager, you will be responsible for defining and establishing reporting standards for local IT Service Management, focusing on SLAs, customer satisfaction, and service performance KPIs. You will drive the implementation of IT project management standards, including risk management and action plans, while ensuring internal processes are documented and followed. Your role involves coordinating business needs processes and supporting teams with technical training initiatives. Additionally, you will manage internal communication channels like newsletters and Viva Engage to ensure transparency. This position is ideal for a professional who enjoys process optimization and standardizing complex IT environments. It offers an attractive package including mobile work options, corporate discounts, and specialized childcare allowances, all within a forward-thinking environment that prioritizes professional development through dedicated learning platforms.