IT Service Desk Technician | Mitarbeiter*in IT-Service
Stadt Offenburg
Job Summary
As an IT Service Desk Technician for the City of Offenburg, you will serve as the primary point of contact for first-level support, directly impacting the daily work of municipal employees. Your day-to-day responsibilities involve managing the full lifecycle of IT workstations, from troubleshooting hardware and software issues to configuring mobile devices via MDM systems. You will be responsible for user account management, permission assignments, and the maintenance of specialized departmental software. This role is ideal for service-oriented professionals who enjoy structured problem-solving and documentation. The position offers a unique opportunity to work in a stable public service environment with a strong focus on community impact. It is particularly attractive due to its permanent contract status, competitive TVöD salary structure, flexible working hours with remote options, and comprehensive benefits including a company bike scheme and robust pension plans.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration), IT Systems Clerk (IT-Kaufmann/-frau), or a comparable qualification with relevant professional experience.
Experience
- Professional experience in the IT sector
- Experience in IT service and support environments
- Experience with ticket systems and MDM systems
- Experience in structured documentation of IT solutions
- Experience in hardware and mobile device configuration
Languages
Additional
- Valid driver's license required. Must be flexible to work within established IT service hours. Open to career starters/entry-level applicants.