2nd Level IT Support Specialist | Support 2nd Level (m/w/d)

ANG GmbH

Heidelberg, Neckar, Baden-Württemberg, Deutschland
Published Apr 7, 2026
Full-time
Permanent

Job Summary

This role involves the administration and maintenance of Windows and Linux environments within a 2nd level support framework. You will be responsible for analyzing and resolving technical incidents across IT infrastructure, including server systems and network architectures. Day-to-day tasks include collaborating with 1st and 3rd level support teams, monitoring system performance using tools like SolarWinds or Prometheus, and implementing security patches. You will also play a key role in IT projects such as rollouts, migrations, and automation initiatives using scripts like PowerShell or Bash. This position is ideal for technical professionals who value continuous learning and are comfortable working with modern cloud technologies like Azure or AWS. The role offers a permanent contract and the opportunity to work in large-scale, exciting IT environments, making it a strong choice for those looking for long-term career stability and professional development in Germany.

Required Skills

Education

Not specified

Experience

  • Professional experience in supporting and administering Windows or Linux operating systems
  • Demonstrated experience in troubleshooting IT infrastructure, including networks and server systems
  • Experience in managing collaboration and meeting solutions such as Office365 and MS Teams
  • Experience with virtualization platforms and system monitoring tools
  • Practical experience in documenting IT processes and creating operational manuals

Languages

German (Fluent)English (Basic)

Additional

  • Willingness to travel for projects is required. Must have a strong focus on data protection and IT security standards. Permanent full-time position.