IT Service Desk Technician (Linux & Networks Focus) | IT Servicedesk Techniker (m/w/d) Schwerpunkt Linux & Netzwerke
FERCHAU GmbH Niederlassung Köln
Job Summary
As an IT Service Desk Technician, you will be the primary point of contact for resolving complex technical issues with a specific emphasis on Linux environments and network infrastructure. Your daily responsibilities include responding to service requests, managing support tickets, and performing detailed troubleshooting for system malfunctions. You will play a critical role in network support, handling DHCP and routing tasks, while also managing Linux system administration duties such as user management and log analysis. Beyond technical troubleshooting, you will install software, set up user profiles, and provide hands-on training to end-users for IT and telecommunications equipment. This role is ideal for proactive professionals looking to sharpen their profile within a modern hardware environment. The position offers high job security through a permanent contract, access to the FERCHAU Academy for continuous learning, and flexible mobile working options, making it an excellent opportunity for career growth in a supportive, technology-driven atmosphere.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration) or a comparable qualification.
Experience
- Professional experience in IT Support and User Help Desk (1st Level)
- Practical experience in Linux system administration tasks
- Experience working with professional IT ticketing systems and remote support tools
- Experience in network troubleshooting and hardware commissioning
Languages
Additional
- Must provide availability and salary expectations. Permanent employment contract offered. Mobile work options available depending on client requirements.
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