IT Service Engineer | Service Engineer (gn) IT

Job Summary

As an IT Service Engineer in Berlin, you will serve as a critical point of contact for technical support, providing 1st and 2nd level troubleshooting via phone and on-site. Your daily responsibilities include managing and documenting incidents within a ticketing system, resolving login issues, and supporting Citrix Workspace environments. You will be responsible for user administration in Active Directory and the installation of conference room technology, including laptops, projectors, and Cisco WebEx video conferencing systems. Additionally, you will handle local hardware repairs and office hardware relocations. This role is ideal for a hands-on professional who enjoys a mix of remote software support and physical hardware maintenance. The position offers a permanent contract with a leading IT service provider, featuring a structured tariff-based salary, holiday/Christmas bonuses, and the potential for a direct takeover by the partner company.