IT Technician | IT-Techniker (m/w/d) - Referenznummer: 070426-1-ERF

Job Summary

As an IT Technician at BFI Group in Erfurt, you will serve as a vital point of contact for user support and technical troubleshooting. Your daily responsibilities will include managing incoming user requests across multiple channels, creating and resolving first-line support tickets, and ensuring strict adherence to defined Standard Operating Procedures (SOPs). You will be responsible for monitoring ticket queues, performing password resets, and handling user administration tasks across various systems. This role is ideal for those who enjoy hands-on hardware setup and structured problem-solving. BFI Group offers a compelling package including above-tariff monthly salaries, individual professional development opportunities, and the chance to gain experience in complex project environments. The position is open to both experienced professionals and motivated career changers, providing a stable path into the IT services sector with potential for permanent placement at client sites.