IT Support Assistant for Regional Infrastructure Management | IT-Fachassistent/-in (w/m/d) im Regionalen Infrastrukturmanagement (Dienstort Augsburg)

Job Summary

This role involves providing essential IT infrastructure support within the Regional IT Service for the Federal Employment Agency (BA) in Augsburg. As an IT Support Assistant, you will be a key member of the Identity Management team, responsible for managing user accounts and access permissions for approximately 140,000 users. Your day-to-day activities will include providing standardized IT orientations for new users, handling administrative tasks related to electronic records (eAkte), and maintaining directory services. You will also provide second-level support via a user help desk, troubleshooting basic operational malfunctions and assisting with mailbox and storage permissions. This position is particularly attractive due to its permanent contract, fair collective bargaining pay (TV-BA), 30 days of vacation, and a strong focus on work-life balance through flexible working models and family-friendly policies. It offers a secure, meaningful career path within a major public institution dedicated to social welfare.