Head of Managed Services | Leiter Managed Services (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
As the Head of Managed Services in Augsburg, you will lead the strategic development and delivery of tailored IT solutions, ensuring the highest precision and long-term customer satisfaction. This role involves full responsibility for the Managed Services department, including leading service teams, ensuring smooth operations and SLA adherence, and driving the evolution of service offerings. You will manage customer relationships, handle escalations, and oversee capacity, resource, and budget planning. The ideal candidate possesses a strong technical background in IT infrastructure, networking, and cloud technologies, coupled with significant experience in IT service leadership, ITIL standards, and a keen business acumen.
Required Skills
Education
Technical university degree or comparable qualification with an IT focus
Experience
- • At least 5 years of professional experience in an IT Service Leadership function
Languages
Additional
- Position is initially through temporary employment with an option for permanent takeover.
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