Head of IT Service Management | Wirtschaftsinformatiker (m/w/d)

Bw Bekleidungsmanagement GmbH

Köln, Nordrhein-Westfalen, Deutschland
Published Apr 2, 2026
Full-time
No information

Job Summary

As the Head of IT Service Management at BwBM in Cologne, you will lead a growing department of 25 to 34 employees responsible for the entire IT operation of the German Armed Forces' clothing management. Your day-to-day role involves overseeing both on-premises and cloud operations, ensuring service quality through strict SLA adherence, and professionalizing ITSM processes based on ITIL standards. You will be instrumental in building a comprehensive service catalog and managing external IT service providers. Beyond operations, you will drive departmental growth by leading recruitment efforts, mentoring staff, and managing the departmental budget. This position is unique because it offers the opportunity to shape a strategically vital department during a significant expansion phase, bridging the gap between operative excellence and strategic governance within a stable, large-scale organization.

Required Skills

Education

Degree in Business Informatics (Wirtschaftsinformatik) or a comparable qualification.

Experience

  • Extensive professional experience in IT Service Management is essential
  • Proven experience in structuring and building growing IT departments
  • Leadership experience in disciplinary and functional management of IT teams
  • Experience in managing external IT service providers and stakeholders
  • Experience in conceptualizing ITSM and ISMS frameworks
  • Experience in budget planning and reporting to executive management

Languages

Not specified

Additional

  • The role is a permanent, full-time position based in Cologne. It involves responsibility for security-related governance (BSI-Grundschutz) and requires active participation in recruitment processes via platforms like LinkedIn.