IT Service Coordinator & Supervisor | Service Coordinator & Supervisor (m/w/d)

Job Summary

As an IT Service Coordinator & Supervisor in Berlin, you will play a vital role in supporting the digital infrastructure of the German Federal Armed Forces (Bundeswehr). Your daily responsibilities involve managing incoming incident reports within a ticketing system, ensuring high-quality processing, and coordinating service technicians for efficient on-site task completion. You will act as a central communication hub between customers, external contractors, and internal technical field services, while monitoring service level agreements (SLAs) and escalation processes. This role combines technical oversight with administrative planning, including assessing the feasibility of projects regarding timing and budget. This position is particularly attractive for those seeking a secure, long-term career with a major IT service provider that offers extensive benefits, including mobile working, 30 days of vacation, and comprehensive pension schemes, all while contributing to national security through digital modernization.