Service Manager – AI Orchestration Platform | Service Manager (f/m/d) – AI Orchestration Platform

Job Summary

As a Service Manager for the AI Orchestration Platform, you will take end-to-end ownership of service quality and operations for a platform supporting advanced AI technologies like Generative AI and Retrieval-Augmented Generation (RAG). Your daily responsibilities involve governing service standards, ensuring SLA compliance, and managing the relationship with a Managed Service Provider (MSP). You will work closely with Technical Data and AI Architects to ensure platform stability, security, and scalability. This role is ideal for a professional who enjoys bridging the gap between business stakeholders and technical operations. The position is particularly attractive due to its focus on cutting-edge Agentic AI use cases within a global energy leader, offering the chance to drive innovation in decarbonization and energy transformation while benefiting from flexible remote work options and a comprehensive pension scheme.