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IT Service Specialist | (Fach-)Informatiker/in als IT Service Specialist m/w/d

Contilia Gruppe

Essen, Ruhr, Nordrhein-Westfalen, Deutschland
Published Mar 31, 2026
Full-time
No information
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Job Summary

As an IT Service Specialist at Contilia.Digital, you will be the primary point of contact for technical support across a large healthcare network in the Ruhr region. Your daily responsibilities include managing 1st-level support requests, troubleshooting hardware and software issues via phone, remote access, or on-site visits, and documenting solutions within an ITSM-compliant ticket system. You will act as a bridge between end-users and specialized technical departments, ensuring high service quality even in high-pressure environments. This role is particularly attractive for those seeking a stable position within the healthcare sector, offering a comprehensive benefits package including a company pension (KZVK), flexible working hours with home-office options, and access to a dedicated professional academy for continuous career development.

Required Skills

Education

Completed vocational training in IT (e.g., IT Specialist, IT System Management Assistant) or a university degree in Computer Science or Business Informatics.

Experience

  • Professional experience in an IT Service Desk environment, preferably within the healthcare sector or a comparable industry.
  • Practical experience in troubleshooting client, server, and network technologies.
  • Experience in structured ticket documentation and knowledge base maintenance.
  • Experience working with Active Directory and virtualization environments.

Languages

German (Fluent)

Additional

  • Participation in IT on-call duty (Rufbereitschaft) is required. Must be willing to provide on-site support at various healthcare facilities within the network.

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