IT Managed Service Expert | IT Managed Service Expert (m/w/d)

Job Summary

As an IT Managed Service Expert at Deloitte Consulting, you will play a pivotal role in the Engineering as a Service (EaaS) division, focusing on the development and operation of modern IT outsourcing solutions. Your daily responsibilities include managing customer communication, planning Application Management Services (AMS) and Cloud Management Services (CMS) activities, and implementing IT managed services using Cloud, DevOps, and AIOps technologies. You will take end-to-end responsibility for service delivery, monitoring KPIs and SLAs while continuously optimizing processes through ITIL and Cobit frameworks. This role is highly attractive for professionals seeking a global environment, offering the chance to work with near-shore and off-shore teams while benefiting from Deloitte's extensive career development resources and flexible working models. The position combines technical depth in automation and observability with strategic business development and client-facing service management.