IT Support Administrator | First Level Support und Administration (m/w/d)

Job Summary

This role involves providing high-quality first-level technical support and administration for a Munich-based IT service provider that manages client and server environments for medium-sized businesses. You will be responsible for coordinating fault rectification, communicating with users, and managing incidents and service requests within Microsoft environments. Key tasks include managing end-users, supporting clients, and resolving complex technical issues in collaboration with specialized teams while ensuring compliance with Service Level Agreements (SLAs). This position is ideal for candidates who enjoy a mix of direct user interaction and technical system management. The role offers a crisis-proof workplace with flexible working hours, excellent public transport connections, and opportunities for professional development within a collegial team environment. It starts as a temporary assignment with a clear option for permanent takeover.