IT Service Desk Specialist | IT Specialist im Service Desk (m/w/d)

Job Summary

As an IT Service Desk Specialist based in Berlin, you will serve as the primary technical contact for both national and international support requests via phone, email, and in-person interactions. Your day-to-day responsibilities involve managing the full lifecycle of user inquiries—from initial contact and error analysis to the implementation of technical solutions. You will also handle client installation and administration, conduct user training, and take on smaller project responsibilities. This role is ideal for a solution-oriented professional who enjoys collaborating across different departments in a large-scale IT environment. The position offers an attractive package including a comprehensive onboarding program, flexible working hours with home-office options, and extensive professional development opportunities. It is initially offered through temporary employment with a clear option for permanent takeover by the client company, which employs over 1,000 specialists across six countries.