Onsite IT Support Technician - Banking Sector | Onsite Techniker Support Bankenumfeld (m/w/d)

Job Summary

As an Onsite IT Support Technician within a major banking group in Frankfurt am Main, you will be responsible for the day-to-day diagnosis and resolution of technical issues within Windows 10 and Office 365 environments. Your role involves handling service requests and incident reports received via telephone, email, or a ticketing system, ensuring all solutions are documented in an ITSM tool while adhering to strict Service Level Agreements (SLAs). This position is ideal for entry-level professionals or career changers looking to establish a foundation in the IT industry. You will work in a secure environment with predictable hours and supportive local colleagues. The role is initially offered through temporary employment with a clear option for permanent takeover by the client, making it an attractive entry point into the financial IT sector.