Digital Health Technical Support Specialist | Technical Support Digital Health (m/w/d)

Job Summary

As a Digital Health Technical Support Specialist at MEDIAN, you will serve as the primary point of contact for users of the company's mobile health applications. Your daily responsibilities involve managing technical inquiries via email and ticketing systems, diagnosing bugs, and documenting issues to ensure a seamless user experience. You will act as a bridge between users and the internal product, tech, and quality assurance teams to resolve complex cases and test new app features before release. This role is ideal for those who enjoy problem-solving and want to make a tangible impact in the healthcare sector. The position offers a high degree of creative freedom within a growing international team, supported by a stable market leader. Benefits include flexible working hours with a hybrid remote model (up to 3 days per week), corporate discounts, and professional development opportunities through an internal academy.