IT Service Desk Technician | Mitarbeiter im IT Servicedesk (m/w/d)

Job Summary

As an IT Service Desk Technician in Bonn, you will serve as the primary point of contact for internal customers, managing the full lifecycle of IT requests and incidents. Your daily responsibilities include setting up, installing, and maintaining hardware such as PCs, network components, monitors, and printers. You will be responsible for administering Microsoft Active Directory Services (ADS) and Office 365, while ensuring that incoming tickets are correctly prioritized, categorized, and escalated to second-level support when necessary. This role is ideal for a proactive professional who enjoys high levels of personal responsibility and working with modern IT infrastructure. The position is offered by a leading European IT service provider and features attractive benefits including 30 days of vacation, flexible working hours, and structured professional development opportunities. The role starts as a temporary assignment with a clear option for permanent takeover.