Unified Communications Voice Recording Specialist | Spezialist Unified Communications Sprachaufzeichnung (m/w/d)
Finanz Informatik GmbH & Co. KG
Job Summary
This role involves the end-to-end management of a specialized voice recording platform within a major European banking IT service provider. Day-to-day, you will be responsible for the installation, maintenance, and continuous development of the platform, ensuring high availability through proactive patch and release management. You will play a critical role in quality assurance by conducting acceptance tests and coordinating change management processes. Beyond technical maintenance, you will act as a second-level support expert for troubleshooting and contribute your expertise to strategic projects. This position is ideal for technical professionals who enjoy a mix of infrastructure operations and project-based development. The role offers a dynamic environment with significant opportunities for personal growth and the chance to work on financial services digitalization at scale, supported by a comprehensive benefits package and a focus on individual strengths.
Required Skills
Education
Successfully completed subject-related university degree or a comparable vocational training qualification.
Experience
- 2-3 years of professional experience in a relevant technical field
- Experience in SIP environments and Workforce Optimization (preferably Verint)
- Experience in voice recording environments is desirable
- Advanced knowledge in operating Windows platforms, databases, and virtualization
- Experience using scripting languages
- Experience in capacity, release, and patch management
Languages
Additional
- Participation in on-call duty (Rufbereitschaft) is required. Locations available in Hannover or Münster.
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