First Level IT Support Specialist | First Level Support (m/w/d)

Job Summary

This role is an exciting entry point into a dynamic IT environment focused on security-relevant applications within a traditional industrial company specializing in complex maritime systems in Hamburg. The First Level IT Support Specialist will be the initial point of contact for IT issues and service requests, handling them via phone, email, or ticketing system. Key responsibilities include initial error analysis, problem resolution, and escalating complex issues to the Second Level Support. The position also involves setting up and maintaining IT workstations and peripheral devices, maintaining IT documentation, and assisting with smaller IT projects. This is an attractive opportunity for individuals with initial IT support experience, offering a permanent contract, a collegiate work environment, and opportunities for professional development.