Customer Service Specialist | Customer Service Specialist (m/w/d)

Job Summary

This role involves providing comprehensive support and consultation to end-customers, specialized dealers, and business partners, both domestically and internationally. The specialist will handle inquiries related to orders, delivery status, products, complaints, and warranty claims, ensuring meticulous documentation within the CRM system. Collaboration with internal departments such as sales, logistics, and repair services is key to resolving issues efficiently. A significant part of the role also includes contributing to the optimization of service processes and overall quality. This position is ideal for someone with strong communication and problem-solving skills, seeking a stable, full-time role within a leading international company in power tools and outdoor equipment, offering opportunities for professional development.