IT Support & Helpdesk Associate | Mitarbeiter/-in im IT-Support & Helpdesk (m/w/d)
TU München Zentrum Mathematik
Job Summary
This role is centered on a major IT migration project at the TUM School of Computation, Information and Technology. As a key member of the IT Operations team, you will manage the rollout of Windows 11 across approximately 200 clients, handle the installation and configuration of Microsoft 365 applications, and oversee the consolidation of rights management. Your day-to-day will involve providing first-level technical support, migrating data such as shared mailboxes, and building a support structure using the OTRS ticket system. You will also be responsible for creating user documentation and conducting training sessions. This position is ideal for service-oriented professionals who enjoy collaborative environments and technical troubleshooting. The role offers an attractive public service salary (TV-L E10), flexible working hours, and the prestige of working for one of the world's most renowned universities in an international atmosphere.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist for Systems Integration, IT Systems Electronics Technician) and/or a relevant university degree.
Experience
- Professional experience in the IT sector
- Experience in Windows environment and MS Office applications
- Experience with IT migration projects and client rollouts
- Experience in technical user support and helpdesk operations
Languages
Additional
- This is a fixed-term contract for two years. The position is located at the TUM Campus in Munich (Theresienstr. 90). Full-time (40 hours) is preferred, though part-time is possible. Candidates must apply by April 10, 2026.
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