XRM Manager | XRM Manager (m/w/d)

Job Summary

As an XRM Manager at FERCHAU, you will serve as the central point of contact for the Microsoft Dynamics XRM system, bridging the gap between users and technology. Your daily activities will involve providing first- and second-level support, conducting key-user training, and consulting on system features such as dashboards, segments, and journeys. You will take a proactive role in system optimization by configuring workflows and forms, managing the product backlog using agile methodologies like Scrum or Kanban, and overseeing technical tests for new functionalities. Additionally, you will handle administrative duties including user management via Azure AD and database maintenance. This role is ideal for a professional who enjoys both technical configuration and stakeholder management. The position offers a permanent contract, modern hardware, and attractive benefits such as vacation pay and company pension schemes, making it a stable and rewarding career move within a leading technology service provider.