IT Customer Service Technician | IT Techniker Kundendienst (m/w/d) - Lindenberg
agento PersonalManagement GmbH
Job Summary
This role involves providing technical support and systems development for a globally successful aviation technology company in Lindenberg. The successful candidate will act as a primary point of contact for eLIROM and InforLN execution systems, supporting key users and resolving technical issues. Day-to-day responsibilities include managing support tickets, conducting software tests, maintaining master data quality, and creating training documentation. This position is particularly attractive due to its highly competitive step-up wage structure (increasing from €22.75 to €38.68 per hour over 13 months), modern workplace environment, and a clear path to permanent employment within one year. It offers a unique opportunity to work within the specialized Maintenance, Repair, and Overhaul (MRO) sector of the aerospace industry, combining technical IT support with business process management.
Required Skills
Education
Successfully completed commercial vocational training; ideally supplemented by specialized further training such as a Business Administrator (Betriebswirt), Technician, or a comparable qualification.
Experience
- Several years of professional experience in customer service
- Professional experience with InforLN and eLIROM systems
- In-depth knowledge of processes in the BP6 MRO (Maintenance, Repair, and Overhaul) area
- Experience in creating and maintaining technical training materials
- Experience in software test execution and documentation
Languages
Additional
- Must be able to work on-site in Lindenberg; applications must be submitted in PDF format; role involves potential for permanent takeover (Arbeitnehmerüberlassung model).
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