IT Support Specialist (First Level) | IT Mitarbeiter (m/w/d) First Level Support

Job Summary

This role involves serving as the primary point of contact for IT-related issues at a major municipal utility provider in Ulm. Day-to-day, you will accept, prioritize, and record service requests via phone, email, and ITSM systems. You will be responsible for resolving first-level tickets, managing SharePoint access rights, and providing comprehensive support for the Microsoft 365 environment, including Outlook and calendar configurations. Additionally, you will handle software installations, updates, and license management while assisting with IT rollouts and hardware inventory. This position is ideal for service-oriented professionals looking for a stable, long-term role within a company driving the regional energy transition and digitalization. The role offers the chance to work in a sustainable industry with a focus on modern client environments and structured problem-solving.