IT Support Specialist (2nd Level) | 2nd-Level Support Mitarbeiter (m/w/d)

puro Personaldienstleistung GmbH

Berlin, Berlin, Deutschland
Published Mar 23, 2026
Full-time
Permanent

Job Summary

As an IT Support Specialist (2nd Level) in Berlin, you will be the backbone of technical operations for a growing IT consultancy. Your daily responsibilities include providing advanced technical support, managing user accounts via Active Directory, and overseeing the setup and relocation of IT workstations. Beyond troubleshooting, you will take an active role in system and infrastructure administration, ensuring the smooth operation of servers and platforms. You will also manage network components such as routers, firewalls, and switches, while handling the procurement of hardware and software. This role is ideal for those who enjoy a mix of hands-on hardware tasks and high-level system administration. The position offers an attractive compensation model, flat hierarchies, and long-term career prospects within a sustainable company environment, starting initially through temporary employment with a clear option for permanent takeover.

Required Skills

Education

Completed vocational training in IT, such as IT Specialist for System Integration (Fachinformatiker Systemintegration) or a comparable IT profession.

Experience

  • Professional experience in 2nd-level IT support and user assistance
  • Experience in system and infrastructure administration including servers
  • Proven experience in network configuration and maintenance
  • Experience in hardware and software procurement
  • Practical knowledge of managing Microsoft-based IT environments

Languages

German (Fluent)English (Basic)

Additional

  • The position is based in Berlin and is initially offered via temporary employment (Arbeitnehmerüberlassung) with a specific option for permanent takeover.