Technical Customer Support Specialist | Technischer Kundenbetreuer (m/w/d)
LÄMMERZAHL GmbH
Job Summary
As a Technical Customer Support Specialist, you will serve as a primary contact for a fixed customer base, addressing technical inquiries through phone and written correspondence. Your daily responsibilities include performing remote hardware and software installations of the company's proprietary products and ensuring internal technical operations run smoothly. Additionally, you will be responsible for conducting in-house training sessions. The role requires a blend of technical proficiency and strong communication skills to support municipal authorities using specialized social legislation software. This position is particularly attractive due to its permanent contract, flexible working hours with mobile work options, and a modern office environment that includes free lunch, beverages, and dedicated relaxation areas. The company emphasizes a personalized onboarding process to integrate new employees effectively into their motivated team.
Required Skills
Education
Degree in Information Technology or a comparable qualification.
Experience
- Practical experience in technical customer support
- Professional experience working with various operating systems
- Experience in troubleshooting and resolving technical inquiries via phone and email
- Experience in conducting technical training or product demonstrations
Languages
Additional
- Must be able to work reliably under high pressure and time constraints. Position is based in a central office with mobile work options.