Technical Customer Support Specialist | Technischer Kundenbetreuer (m/w/d)
LÄMMERZAHL GmbH
Job Summary
As a Technical Customer Support Specialist, you will serve as the primary point of contact for an established client base, resolving technical inquiries via telephone and written correspondence. Your daily responsibilities include performing remote hardware and software installations of the company's proprietary products, ensuring internal technical operations run smoothly, and conducting in-house training sessions. This role is ideal for a communicative professional who enjoys problem-solving and technical instruction. You will join LÄMMERZAHL GmbH, a leading provider of social legislation software, contributing to tools that help government authorities work more efficiently. The position is particularly attractive due to its permanent contract, flexible working hours (flextime), mobile work options, and a modern office environment featuring a dedicated break floor and terrace. Additionally, the company provides free lunch and drinks, alongside a personalized onboarding process tailored to your specific skill set.
Required Skills
Education
Degree in Information Technology or a comparable professional qualification.
Experience
- Professional experience in technical customer support
- Practical experience in handling and managing various operating systems
- Experience in performing remote maintenance and software deployments
- Proven ability to handle high workloads and time-sensitive tasks reliably
Languages
Additional
- Must be able to work from the central office location with options for mobile work; permanent full-time availability required.