Technical Service Manager | Technical Service Manager:in

Job Summary

As a Technical Service Manager at InfraView, a tech-focused subsidiary of Deutsche Bahn, you will ensure the stable and reliable operation of productive IoT technologies on the DIANA platform. This role involves managing 3rd-level support for complex technical issues while collaborating closely with development, operations, and project teams. You will be responsible for analyzing recurring malfunctions, deriving improvement measures, and overseeing the transition of new technologies from project phases into regular operations, including documentation and monitoring. This position is ideal for professionals who enjoy working at the intersection of development and operations within interdisciplinary teams. The role offers significant flexibility through a 'work from anywhere' policy within Germany, combined with the stability and benefits of the Deutsche Bahn Group, such as travel discounts and mobile device provision.