Technical Customer Service Representative | Mitarbeiter technischer Kundendienst (m/w/d)

Job Summary

This role involves providing high-level technical support to a global customer base for a market leader in road-rail and shunting technology. On a daily basis, the successful candidate will conduct field analyses of products to propose improvements, assist in building a technical knowledge base, and coordinate international service assignments alongside service dispatchers. There is also a requirement to participate in a 24/7 remote service structure when necessary. The position is ideal for a technically-minded professional with a background in electrical engineering who enjoys problem-solving on an international scale. ZAGRO offers a stable, long-term career path in a crisis-proof industry, featuring a modern workplace, performance-based pay, and a collaborative team environment. It is a unique opportunity to work with specialized machinery and contribute to the technical standards of a global pioneer.