IT Support Service Desk Specialist | IT Support Servicedesk (m/w/d)

Job Summary

As an IT Support Service Desk Specialist, you will be the primary point of contact for end-users at a major financial institution, providing critical First Level Support. Your daily responsibilities include managing the lifecycle of hardware—such as issuing and receiving loaner devices—and troubleshooting issues across Windows notebooks, MacBooks, iPhones, and iPads. You will act as a technical advisor for product selection and system usage while administering IP telephony, VPNs, and operating systems. All activities will be meticulously documented within a ticketing system. This role is particularly attractive as it offers a position within one of Europe's leading IT service providers, supporting a high-profile DAX-listed client. The position features flat hierarchies, modern workstations, and a clear path toward permanent employment, complemented by up to 30 days of annual leave and a structured 40-hour work week.