Senior Service Coordinator and Dispatcher | Dispatcher / Service Koordinator Einsatzsteuerung / Disponent (m/w/d)

Job Summary

As a Senior Service Coordinator and Supervisor in Ingolstadt, you will play a critical role in managing IT service delivery for the German Armed Forces (Bundeswehr). Your daily responsibilities involve the efficient dispatching of service orders, monitoring Service Level Agreements (SLAs), and coordinating complex IT projects from the back office. You will act as a central communication hub between customers, external contractors, and internal departments, ensuring high-quality service standards are maintained. Beyond operational tasks, you will oversee skill analysis, knowledge management, and represent the team lead during their absence. This position is ideal for professionals with a strong background in resource planning and IT processes who want to contribute to Germany's digital sovereignty. The role offers the stability of a long-term contract within a significant national infrastructure project, featuring flexible working models and extensive professional development opportunities.